NANCY PEEL appointed HOTEL MANAGER
AT THE WALT DISNEY WORLD SWAN AND DOLPHIN RESORT

Lake Buena Vista, Fla. – April 6, 2010 - The Walt Disney World Swan and Dolphin Resort has named Nancy Peel hotel manager.

Peel brings an extensive and diverse background in managing and modeling successful face-to-face customer interactions to her new position, in which she is responsible for overseeing the operations at the 2,265-room resort.

Peel has 18 years experience with Starwood Hotels & Resorts in various positions within the Westin brand, including director of standards and quality assurance. In that role, she led the design and execution of the Westin brand intranet as well as conceived and implemented Westin’s quality assurance inspection and reporting program.

Most recently, Peel was the principal for Knowledge Base Consulting, as well as a strategic partner with LRA Worldwide, Inc. through which she managed more than 20 client engagements for standards, service models, web-based knowledge management systems and brand service training.

The Walt Disney World Swan and Dolphin Resort is a nationally respected and recognized leader in the convention resort arena. Ideally located in the heart of Walt Disney World Resort, the resort offers 2,265 guest rooms and over 329,000 square feet of meeting space. Features consist of 84 meeting rooms, including two executive boardrooms, four ballroom options, 110,500 square feet of contiguous convention/exhibit space, outdoor function areas, two business centers, and Disney benefits. Groups also enjoy sophisticated guest rooms featuring Westin Heavenly Beds®, the luxurious Mandara Spa and 17 world-class restaurants and lounges.
ATTENTION MEDIA: A hi-res headshot is available upon request. A media-only website with press releases and photography is available on-line at www.swandolphinmedia.com. Please visit the “Fast Facts” section for easy fact-checking assistance.